Supervised visitation across Monroe County

Monroe County sits on Lake Ontario in the heart of the Finger Lakes region — roughly 750,000 residents anchored by Rochester and surrounded by substantial suburbs like Greece, Irondequoit, Brighton, Henrietta, Penfield, and Webster. Family court for the county runs through downtown Rochester, but families live across the whole metro.

TruVisit New York supervisors meet Monroe County families at locations close to where the child lives. We don't charge travel fees and we don't make suburban families drive downtown for every visit.

The Monroe County courts

Custody and visitation petitions for Monroe County families are heard in the Monroe County Family Court in downtown Rochester. Custody issues raised within a divorce are heard in the Supreme Court, Monroe County. Our session reports are formatted in the objective, non-editorial, timestamped style these courts expect.

Monroe County communities we serve

  • Rochester — all city neighborhoods
  • Greece & Irondequoit — the lakefront suburbs
  • Brighton & Pittsford
  • Henrietta & Chili
  • Webster & Penfield
  • Gates, Spencerport & Brockport
  • Fairport & East Rochester

How a Monroe County custody case typically moves

  1. Petition filed — a custody or visitation petition is filed in the Monroe County Family Court (petitions are generally filed in the county where the child lives), or custody is raised within a divorce in Supreme Court.
  2. Service and first appearance — the other parent is served and both parties appear before a judge or court attorney-referee.
  3. Attorney for the Child — the court may appoint an Attorney for the Child (AFC) to represent the child in the case.
  4. Temporary orders — interim custody and parenting-time arrangements while the case is pending. Supervised visitation is often ordered at this stage.
  5. Fact-finding — testimony and evidence in contested cases; the court may order forensic or other evaluations.
  6. Final order — decided on the best interests of the child.
  7. Modification — either parent can later petition to change the order based on a change in circumstances.

Where supervised visitation enters the process

  • At temporary orders — interim supervised parenting time while the case is pending
  • In the final custody and visitation order — longer-term supervised parenting time
  • By modification petition — adding or stepping down supervision in an existing order
  • In family offense proceedings — alongside an order of protection
  • By stipulation — the parents agree to supervision and the court so-orders it

For procedural detail, see our how to request supervised visitation in New York guide.

Rochester has one of the best visit venues in the country The Strong National Museum of Play in downtown Rochester is an exceptional setting for supervised visits — engaging for children of every age, fully indoor, and naturally structured. It's a regular part of our Monroe County venue rotation, especially in winter.

Pricing for Monroe County families

Same flat rate across the entire county: $150 one-time intake, $65/hour for supervised sessions or monitored exchange. Two-hour minimum. No travel fees. No monthly case management fee. Reports delivered within 24 hours.

How to start a Monroe County case

  1. Submit our online inquiry form.
  2. Intake call (20–30 min) — court order review, $150 intake fee, supervisor assignment.
  3. First session coordinated with both parties at a Monroe County location of mutual convenience.
  4. Visit happens; report delivered within 24 hours.